Returns & Exchanges
Awake NY offers returns on unworn and unwashed merchandise within 14 days of the delivery date. Please note that all collaborative releases and sale items are considered final sale and are not eligible for return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Ship the Item
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves the return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing