Frequently Asked Questions
Everything you need to know about shopping with Awake NY.
When will my order ship?
Orders are typically processed within 3-5 business days. During high-volume release periods, processing may take up to 7-10 business days before shipping.
What is your return policy?
All sales are final. We do not accept returns or exchanges unless the item received is damaged or incorrect. Please contact our support team within 7 days of delivery if you encounter an issue.
Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for all customs duties, taxes, and fees imposed by their respective countries.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Can I modify or cancel my order after it is placed?
Once an order is submitted, it cannot be modified or canceled. Please ensure all shipping information and product selections are correct before completing your checkout.
How do I know what size to order?
Product-specific size charts are available on each item page. If you have specific questions regarding the fit of a garment, feel free to reach out to our customer service team.